Company Policy

All policies are strictly enforced. It is the customers responsibility to go through the policy before making a purchase. By making a purchase from Davis Distributors, dba That computer Store.com, customer acknowledges that he/she has read through the policies and is aware of the rights and disclaimers set forth.

PRICING POLICY
Seller reserves the right to adjust prices. Customer agrees to accept substitution of equal or greater value item due to errors, discontinued production, or changing market conditions. Advertisements, Catalogs and on-line services are prepared in advance and doesn’t allow for fluctuations of market prices. Any out of stock or discontinued item will be replaced with equal or greater value item.

RETURNS POLICY
Prior to returning any item, you must receive a Return Merchandise Authorization (RMA) number. No returns, of any type, will be accepted without an RMA number. Please have the following information on hand when you call to receive an RMA number: Invoice number, Reason for return and course of action sought on the merchandise to be returned.

All RMA numbers must appear on your return shipping label. RMA numbers are valid for ten (10) days from issue date.

Cross shipments are considered as new order and are charged a full price of the product and a non refundable shipping and handling. Defective product must be returned with all accessories within 7 business days for full credit. Any return made where item is found to be non-defective will be returned to customer postage due, also a diagnaustic fee of not less than $60. per hour will be added. Compatibility is the sole responsibility of the customer unless otherwise stated. A 20% restocking will be charged if returned within 7 days. No refund will be issued after 7 days or if the product is returned incomplete.

• All defective merchandise must be returned within seven (7) days of the date received.
• All shipping and insurance charges on all RMA’s must be prepaid by the customer (NO COD’S WILL BE ACCEPTED).
• All returns for credit or exchange must be done within seven (7) days of the date received.
• All returns for credit must be in un-opened resalable condition, include original packing material, manuals and all other accessories provided upon original delivery.
• All returns for refund will be at eighty percent (80%) of the original purchase price or eighty percent (80%) of current market price, whichever is lower.
• Packages refused at the time of delivery will be considered a return and is subject to a 20% restocking fee. Shipping & Handling will be non refundable.
• Seller cannot guarantee compatibility of the components purchased with customer's existing products unless otherwise mentioned on the copy of the invoice.
• Once Credit Card is charged, cancelled orders will be charged a 5% order processing fee.
• Shipping and handling charges are not refundable under any circumstances.
• Defective Merchandise will be repaired or replaced at Seller’s discretion.
• Warranty on the all products is only 7 days for OEM and 30 days for retail packages, with us from the date it is received. After 7 or 30 day period manufactures warranty applies.

SHIPPING POLICIES
All orders are shipped UPS Ground, unless another method is requested. All orders are processed at 4:30pm Central Time M-F. Orders placed after 4:30pm Central Time will be processed the next business day. Please allow an additional 24 hours for all on-line orders. Special orders and out of stock items may take as long as an extra 3 business days added to times mentioned previously. All shipping and handling charges are non-refundable. Any orders that include a backordered item will be shipped once all items are in stock unless a request for shipment of all-in-stock items is made (additional charges may apply) please call for details. We ship to all 50 states, Canada and Puerto Rico. Canadian orders must ship via FedEx Air. Please call or e-mail us for rates to Alaska, Hawaii, Puerto Rico and Canada.

All rates include insurance for packages with a total value of $100 or less. For packages with a total value over $100 please add 50 cents for each $100 beyond $100. As always you can e-mail us for a quotation. The additional insurance charge (if applicable will not be displayed in your final purchase price but it will be added to the order before it is shipped.

All COD orders must be paid by cashiers check, add $8. A fax copy of the order along with the cashier's check is required for COD orders to be processed.

LEGAL DISCLAIMERS
Seller hereby expressly disclaims all warranties either expressed or implied including any implied warranty of merchantability or fitness for a particular purpose. This disclaimer by the seller in no way affects the terms of the manufacturer’s warranty, if any. Title to goods herein being purchased is retained by seller until goods are paid for by the purchaser and at the time title passes to purchaser. If goods herein being purchase are being purchased for the purposes of export, purchaser must obtain from the Federal Government certain export documentation before shipping to a foreign country. In addition, manufacturer’s warranties for exported goods may vary or even be null and void. If you have any questions please contact one of our representatives. All logos and images used in this site are trademarks of their respective manufacturers and distributors.

REMEMBER: We are here to serve YOU!!! If you have any questions please contact us.

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